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2008 Veterinary Business Conference
11th - 14th September
Shoal Bay Resort & Spa
Port Stephens, NSW
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2008 Conference - Exceeding Expectations
.jpg) Exceeding…
…. Your expectations
…. Your team’s expectations
…. Your client’s expectations
The AVBA Practice Management conference will take place in the beautiful Shoal Bay Resort, Port Stephens on the 11th to 14th September, 2008.
The focus of the conference is Practice Management - Exceeding Expectations. It features an exciting lineup of international and local speakers including:
Karyn Gavzer (USA)
John Tait (Canada)
Terry Hawkins (Australia)
These dynamic speakers and their presentations will focus, motivate and direct your efforts to develop an outstandingly successful veterinary business.
.bmp) Mark the 11th -14th September, 2008 in your diary now, as this conference is one not to miss. Take yourself and as many team members as possible because the knowledge and motivation gained from attending this conference will be invaluable. Come along and see what the AVBA is all about, meet the staff and directors of the AVBA and have fun with likeminded people from the veterinary industry.
The beautiful Shoal Bay Resort & Spa boasts 4 restaurants and bars, 3 swimming pools, Occies Kids Camp and the stunning Aqua Spa and will provide a fantastic backdrop for these exciting sessions.
The resort is the perfect host for the Beachside Gourmet Feast on Friday night and the Wine Makers Dinner on Saturday night, featuring wines from the nearby Hunter Valley region. Bring the whole family as Port Stephens offers a huge range of activities to make Shoal Bay the perfect family getaway. Visit the Shoal Bay Resort & Spa website for more information www.shoalbayresort.com.au .
Social Programme
THURSDAY 11th SEPTEMBER
Conference Registration
Time: 5.00pm—7.00pm
.jpg) AVBA President’s Welcome Drinks & Nibbles
Time: 7:00pm—9:00pm
Venue: Sandyfoot Cafe & Bar
Tickets: Free for delegates, Partner $55.00
Come and join us for welcome drinks & canapés, meet the AVBA Board and catch up with colleagues and friends. An excellent way to kick off 3 days of learning how to achieve outstandingly successful veterinary businesses.
FRIDAY 12th SEPTEMBER
%202.jpg) Beachside Gourmet Feast
Time: 6:30pm Pre-dinner Drinks
Venue: Pre-dinner drinks on the beach, Dinner Promenade Room
Tickets: $55.00 adults, children (up to 12 years) $25.00
A fantastic night for all the family!
Meet up with your colleagues and their families for pre-dinner drinks on the foreshore of the beautiful Shoal Bay beach. Continue the night in the relaxing Promenade Room sampling a range of gourmet local produce including antipasto, seafood (prawns, barramundi, snapper) grilled steak, marinated chicken fillet and a range of luscious desserts. Your meal will be perfectly complimented by a range of wines, beer and soft drinks.
SATURDAY 13th SEPTEMBER
Breakfast
Time: 7:30am
Venue: Star & Sea Room
Tickets: Complimentary
Speaker: Susan Matthew
"Tense about team Communication? Just add SOAP!"
SATURDAY 13th SEPTEMBER
.jpg) Wine Makers Dinner
Time: 7:00pm Pre-dinner drinks
Venue: Star & Sea Room
Tickets: $140.00
A perfect evening for you and your partner to celebrate a successful conference and spend some time with old & new friends. The Wine Makers Dinner is an entertaining evening styled on the enjoyment and education of wine!
The evening begins with pre-dinner games (& drinks) involving teams facing a variety of wine evaluation challenges. Your Host, an experienced Wine Educator then continues the challenge over dinner with Wine Trivia & Wine Options games. The wine education & fun then continues with a de-briefing, medals & prizes. The stunning menu is perfectly matched by fine wines selected from the local Hunter Valley region. After dinner it’s time to show your moves on the dance floor to the music from the DJ!
Downloads
Click Here
to download the Delegate Registration Form (570KB)
Speaker Biographies
TERRY HAWKINS
Australia
.jpg) Ask Terry Hawkins what her specialty is and she will tell you simply - PEOPLE. Terry knows how to give her audience a great time while they learn strategies that can change the way they look and feel about life forever! After many years working in State and National roles for major companies, Terry established her training company People in Progress in 1988. Her background stems from the coal-face, knowing what it takes to make a business work. People in Progress is now considered one of the most respected and results orientated companies in its field. Having trained over 100,000 people in the business sector, Terry is a pioneer in developing leading edge programmes and presentations that support business & teams in finding their ‘gap’ and achieving their goals. Her fascination with the unconscious mind has led her to studying incessantly about peak performance and the blockages that stop people from succeeding and has become a Master Practitioner in NLP in the process. She is one of those rare people who can deliver a message that you will remember forever!
KARYN GAVZER
USA MBA, CVPM
 Karyn is a practice management consultant specialising in marketing and training. She says her job is to help practices “go and grow” with new ideas and practical plans and has worked with industry, associations, and veterinary practices for over 18 years. She is best known, however, as the former director of marketing for the American Veterinary Medical Association (AVMA) where she created public campaigns with industry, such as “Pets Need Dentistry, Too” and training programs to help veterinarians and their staff market their services more effectively.
Karyn has an MBA and she is one of only 200 certified veterinary hospital managers (CVPM) in North America. She is a member of the American Animal Hospital Association (AAHA) and one of the founders of the Association of Veterinary Practice Managers, Consultants and Advisors (AVPMCA). She is particularly well known for helping practices with strategic planning and with implementing improvements from the AAHA compliance study. Above all else, Karyn says she is a pet owner and one of the people that walk through the front door of your office every day. She makes a point of sharing that perspective in all of her work.
JOHN TAIT
Canada BSc, DVM, MBA, CFP
 John was a private practitioner for nine years and in that time owned and managed two veterinary hospitals. He then became the Vice President of Veterinary Centers of America, the largest acquisition and consolidation group in the U.S.A and was responsible for over forty practices in the Midwest.
John is currently the President-Elect of the American Animal Hospital Association (AAHA) and an Assistant Professor at Ontario Veterinary College, teaching personal financial & career planning, and practice economics. He is a Practice Management and General Consultant and speaker specialising in practice evaluations, feasibility studies, start-ups, transition planning and personal financial planning. John is currently a Managing Partner responsible for the management portfolio of the Ontario Veterinary Group, a practice acquisitions group with seven practices and 155 staff. He is also currently on the Board of Directors for the national Commission of Vet Economic Issues.
LINDSAY HAY JANE BINDLOSS
BVS, MVS, MACVSc, GCM(VP), AIMM RVN
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.jpg) Having been collectively immersed in the veterinary world for over 60 years (and still loving every minute),
Lindsay’s veterinary hospital employs over 15 staff including five vets and has won two regional awards for staff training and development.
From 1996-2004 Jane chaired and still sits on the National Industry Advisory Group for Veterinary Nursing and the Australian Animal Welfare Strategy Companion Animal Working Group and she is business partner of Pets at the Vets Hospital, which has recently undergone extensive renovations to become a model veterinary workplace.
Jane Bindloss and Lindsay Hay have organised, chaired and observed an enormous number of practice team meetings. Sit in on their interactive workshop and explore the best way to get it right in your practice.
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2008 Veterinary Business Conference. September 2008
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