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~~ Managing Medicine and Motivation: How to Move Your Team to Practice Success ~
Speaker
Shawn McVey
MA, MSW
 Shawn is an internationally known speaker and consultant specializing in lecturing to the veterinary community.
Shawn is committed to changing the way veterinary health care is delivered. His goals are three-fold: improving the culture of veterinary teams; correcting & improving workplace cultures; and, increasing profit margins for businesses.
His success as a presenter comes in part from his willingness to share real world experiences, both good and bad, to bring concepts home. His advice and remedies are practical, not just theoretical.
Shawn has been the CEO of ‘Eye Care for Animals’ a veterinary ophthalmology company that holds 24 practices throughout the USA.
His expertise in the industry has been recognised by his election as the first non-veterinarian to the board of AAHA and a position on the Editorial Advisory Board for Veterinary Economics .
About Shawn McVey:
Shawn is:
- CEO of Eye Care for Animals, Phoenix, AZ.
- Owner of Innovative Veterinary Management Solutions.
- Founder and owner of Veterinary Specialists in Private Practice Symposium
- VSIPP), an annual conference providing continuing education for specialists and administrators delivering specialty medicine to the public.
- Speaker of the Year - North American Veterinary Conference.
- First non-veterinarian to be named to the Board of Directors of the American Animal Hospital Association (2002-2007).
- Lectures approximately 50 times per year to veterinary health care groups around the world.
- Graduate of VMI (Purdue’s Veterinary Management Institute).
- Trustee and Director of the Helping Pet’s Foundation (2004-2007).
- Firstline/Veterinary Economics Editorial Advisory Board Member
Dates & Venues
Melbourne
Saturday 7th - Sunday 8th February
Treacy Conference Centre
126 The Avenue
Parkville
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Adelaide
Wednesday 11th - Thursday 12th February
The Grange Golf Club
Whitesands Drive
Seaton
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Perth
Saturday 14th - Sunday 15th February
Fraser's Restaurant & King's Park Function Centre
Fraser's Avenue
King's Park
West Perth
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Brisbane
Saturday 21st - Sunday 22nd February
The Novotel Brisbane
200 Creek Street
Brisbane
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Sydney
Saturday 28th February - Sunday 1st March
Novartis
54 Waterloo Road
North Ryde
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Downloads
Click here to download the
2009 VBus On the Move brochure (1.2MB)
Click here to download the
2009 VBus On the Move Registration form (260KB)
OR
Programme
Day 1 includes:
Professional Communication: The Foundation of Practice Success
Many of the problems associated with a modern veterinary practice have absolutely nothing to do with medicine and everything to do with good communication. For long term success you have to be the best communicator in the house if you want things to go smoothly.
Using Emotional Intelligence to Understand Personalities in the Workplace
What is emotional intelligence? This is a synopsis of the ground breaking research of Daniel Golman and how it relates to veterinary practice. Recognition of the relationship between mood, communication & good medicine can have dramatic results. Learn how to make the right choices when hiring people using a system that will never fail.
Fierce Conversations and Conflict Resolution
Most workplace cultures can be improved through ‘fierce conversation’. This is a diagnostic process for looking at where conversations need to be held, with whom and about what. These conversations can be the catalyst for a make-it or break-it event in your business.
Day 2 includes:
Strategic Management: Mission, Vision and Values to the Rescue
Every business that has ever been successful has the ability to quantify what they are about and why they do what they do. Learn how to define the values in your practice & how to manage them. Then go one step further and create a strategic plan that will analyse your strengths & weaknesses, opportunities & problems.
Money and Medicine: Get Clients to Accept Your Fees
Examine the barriers to getting clients to accept the fees you charge & why discounting should never be a part of the practice development equation. The focus will be on staff development. This will include working with their perception of money & how that can affect the perceptions of clients and the value they receive at your practice.
Managing Change and Transition
Why is change sometimes like the grieving process? What kind of management team will you need to have in place to take your clinic to the next level? You will be challenged to prepare for change and then to work through the 15 essential steps necessary to manage change proactively.
Coaching to Strengths & Managing the Alpha Employee
Every team member should be involved with a total quality focus for the practice and if they are not, then you should ask; "Why are they on the bus?". There are really only three reasons why things don’t get done in a veterinary hospital and this session will give you these solutions as well as tools to manage the alpha employee.
Cancellation Policy
Cancellation Policy - cancellations received before 23rd January 2009 will receive a 75% refund. Cancellations received after the 23rd January 2009 will NOT be refunded.
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Copyright 2008 Australian Veterinary Business Association Ltd
VBus On the Move (draft version)
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