VETERINARY PRACTICE MANAGEMENT
Operating a busy veterinary practice is often a very challenging task. Making sure your practice operates efficiently and effectively requires strong management skills, through the leadership of a practice manager.
A practice manager’s role is centred on “management”, focusing on the various roles involved in running a successful business. Management covers every area of business - finance, accounting, systems, staff management, practitioner management, patient management, resource management, marketing, business development of the practice, and the physical as well as workload of staff within the practice. It relates to effectively organising, planning and controlling resources available within the practice to achieve the business’ objectives.
1. Producing ideas and strategies for the future development of a veterinary practice
2. Providing leadership for people - achieving objectives through people
3. Ensuring that systems are in position for control of performance
For many practice managers who have inherited their position, they feel constrained with the rigidity of past systems. UNE Partnerships’ Diploma of Practice Management course gives students the opportunity to reflect on their position as practice manager or veterinary assistant to develop more effective and efficient systems within the practice.
The course explores the three major daily functions of a manager: planning, control and leadership and related activities.
Planning is about the future. It is a key task of the practice manager and one which will evolve through the growth of a practice.
Control is achieved through careful planning that develops the right systems for the practice. Well maintained systems, should be supported by a documented Policy and Procedures manual that all staff are familiar with to ensure a consistent response to actions within the practice.
Leadership can be defined as “influencing people to achieve practice objectives”. This implies that managers must influence principals, employed dentists, technical staff, office and support staff to operate as a team to achieve both qualitative and quantitative objectives.
The process of leadership covers all aspects of personnel management: systems associated with hiring staff, training staff, motivating staff, communication, decision-making, reprimanding staff and dismissal. Developing the right leadership style that suits you and your team is imperative to the smooth running of the practice.
UNE COURSES
DIPLOMA OF PRACTICE MANAGEMENT
- Dates and Locations for Workshops
- Sydney
- Brisbane
- Melbourne
- Perth TBA
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