Terms and Conditions of the Red Sand Online Art Gallery
All prices are in Australian dollars, and do not include GST, therefore purchases within Australia may attract a 10% Goods and Service Tax surcharge.
Taxes - Import Duties
Items sent overseas are classed as export and are exempt from GST (10% Goods and Service Tax). Deliveries outside Australia may be subject to local government import duties and / or taxes which are charged at the point of delivery and payable by the receiver. The rates and regulations are different for each country and beyond our control. In the event that the receiver does not accept these charges, the cost of the return freight will be deducted from any refund amount.
All our paintings are sold unstretched and will arrive rolled up in a cardboard tube with Certification of Authenticity and associated paperwork.
We provide free shipping on purchases. All purchases will be dispatched promptly with TNT Couriers via their Global Express Service (five to ten days delivery) International, or TNT Road Express domestic. The status and location of any purchase can be traced on the internet by entering the consignment note number into the TNT website. It is important that the delivery address supplied is a physical address (not a Post Box) it can be a work or home street address. Occasionally, government customs and clearance in your country may delay the delivery of your order. If you have not received your merchandise within a reasonable period of time please email firstname.lastname@example.org we address all customer queries promptly.
Exchanges / Refunds
In the event that a full refund is sought Red Sand Art Gallery will reimburse the value of the order less the delivery charge and any import duties within 30 days. If free delivery was applied to the order the delivery cost will still be deducted. Our preferred form of reimbursement in the event of a necessary refund is to refund the customers credit card.
Red Sand Art Gallery respects the privacy of all its clients. Any information obtained by Red Sand through this Online Gallery or newsletter subscriptions will remain strictly confidential and will not be made available to any person or organisation outside the company.