Frequently Asked Questions

Q. What Are the Health Benefits Of Owning A Splashes Spa?

A.There are three factors at work in a spa: heat, buoyancy and massage. Together, they create a relaxing, soothing experience.

Immersion in hot water raises the body temperature and causes the blood vessels to dilate, increasing circulation.

The buoyancy of the water reduces body weight by approximately 90%, which relieves pressure on joints and muscles and creates the relaxing sensation of weightlessness.

The massaging action of a spa is created by sending a mixture of warm water and air through jet nozzles. This "energized" stream of water loosens tight muscles and stimulates the release of endorphins, the body's natural pain killers.

Of course, a spa offers much more than just a good hydromassage. It's also your own private retreat that leaves you feeling mentally and emotionally refreshed. Fifteen minutes in the morning can awaken and revive you, and a soak before bedtime can make it easier to drift into a deep, restful sleep. A spa is something you'll want to experience every day.

The Arthritis Foundation recognizes the beneficial effects of hydromassage on sore muscles, stiff joints, and circulation. No wonder so many people affected by arthritis start and end their day with a soak in a Splashes Spa.

For more information on Health Benefits of Spas and Swim spas go to our Health Benefits section.

Q. How heavy are spas? Will my existing flooring support one?

A. Most people think of spas the way they do waterbeds - that the water is so heavy that the unit will literally fall through the floor. This notion is far from the truth. Unless you decide to purchase a large spa, most units on the market will not cause your floor to fall in. The fact is, a spa or a waterbed actually exerts less stress per square foot on a floor than your refrigerator or even a 250 litre fish tank! Because the weight is spread out over a large surface area, most modern construction will support the average spa with no trouble. If you are in doubt, go to our Pre Delivery Guide for the most common surfaces spas are installed on.

Q. How should I shop for my spa ?

A. Buying a spa is a decision you shouldn't feel rushed or pressured into, so be sure to ask the dealer a lot of questions. Like shopping for anything else, knowledge is everything. Before you take the plunge into buying a spa, ask for a private "test soak" so you can feel the jets and the overall comfort of the spa.

Here is a checklist of things to consider and questions to ask. Feel free to print it out and take it with you when you comparison shop!

Learn about the spa's specific features, ease of use and maintenance. 
When the spa is not in use, does the water always remain hot and clean? 
Do the jets and jet systems allow you to customize your hydro massage experience? 
How loud are the jets and pump? 
Does the spa offer a balanced filtration system to ensure clean, clear water? 
Are the filters easily accessible? 
Is the heating and filtration system fully automatic?
Inquire about the heater-typically the most vulnerable component of any spa. Make sure corrosion will not occur. 
Are the controls user-friendly, easy to operate and adjust? 
Are there optional features to make spa ownership easier? 
What are the electrical specifications of the spa? 
How is the seating configured? Are you able to move about easily? 
Learn how the spa was constructed and its energy efficiency. 
The components should be fully tested and backed by the manufacturer's warranty. 
Make sure the spa is totally insulated, not just fully-foamed. 
Ask how to estimate your monthly operation costs. (Beware of some spas which can cost a lot more per month to operate). 
Ask for a copy of the warranty and read it thoroughly. Beware of the dealer who is reluctant to provide a copy. 
What spa parts are covered under warranty and for how long? Make sure the heater, surface/structure, components, tile and skirt are included. 
How does the manufacturer's warranty compare with other brands? Make sure there are no undesirable limitations or exclusions. 
Obtain information on the manufacturer and the dealer to ensure you will receive quality service both during and after your spa purchase. 
How long has the manufacturer been in business? 
How long has the dealer been in business? Inquire about their service policy. 

Q. What should I look for in the company I decide to get my spa from?

A. Many companies are selling spas these days, and while competition is healthy for business, it can be disastrous for the uninformed consumer. Quite frankly, many firms are selling spas as a side line and are not really knowledgeable about the workings or servicing of their product. Mass merchandisers are also getting into the spa business, and while they sometimes may sell spas rather cheaply, they offer no real in house warranty or backup service on the products.

You'll find the newspapers full of "dirt cheap spa bargains", but you must be very wary of such seemingly "good deals". When purchasing a product such as this, you definitely "get what you pay for". Watch out for companies that offer you incredible prices and deals and then forget you ever existed once you have made your purchase! Check references, company awards, trade affiliations and try to get recommendations from some friends who have spas and are happy with the company they chose.

Q. What are the methods of payment for my spa?

A.We accept all kinds of payments! Cash, cheque, credit card, or even finance! As far as credit cards are concerned we take Visa, Mastercard, and American Express. We apologize for a surcharge of 3% with American Express.

Q. Can you guys do my electric?

A. Unfortunately, we do not do electrical work. We are happy to point you to a wonderful electrician! We have access to some great Electricians that have done numerous spa electrical works in the past.